Why Choose Us?

  • 20 years in the same location
  • Customer Care
  • walk-in customers
  • Superior Training
  • Licensed and Insured
  • All Work 100% Guaranteed
  • Environmentally Friendly


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FAQ

WHAT HAPPENS IF MY WORK IS NOT COVERED BY INSURANCE?
WHERE DO I GET A CLAIM NUMBER?
WHAT ARE YOUR HOURS?
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
CAN YOU MATCH THE PAINT COLOR?
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
CAN YOU PICK UP AND DROP OFF MY CAR?
HOW CAN I GET A RENTAL CAR?
HOW WILL I KNOW WHEN MY CAR IS DONE?
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
DO I HAVE TO PAY A DEDUCTIBLE?
WHO DO I PAY MY DEDUCTIBLE TO?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
CAN I WASH MY CAR?

 


WHAT HAPPENS IF MY WORK IS NOT COVERED BY INSURANCE?

Much of the cars we receive for repair are not related to insurance claims. For these vehicles, we still provide an estimate for repairs and then proceed when you authorize the work.

WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

WHAT ARE YOUR HOURS?
Our regular hours are Monday-Friday from 8:00am till 6:00pm. We are also open Saturday , by appointment.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
No. Parts are generally ordered the day the vehicle is dropped off if its insurance work. Work for cash customers requires a deposit before parts are ordered, and special order parts are typically non returnable.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?
Today's factory finishes incorporate multiple layers of highly specialized paints. We have the technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your estimator know what other work you would like done so that we can make the necessary arrangements.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your estimator will give you an approximation of the time it will take to complete the repairs to your vehicle.

CAN YOU PICK UP AND DROP OFF MY CAR?
Yes, we are happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.

HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. If the vehicle is drivable the insurance companies prefer to have you drop off on a Monday and not a Thursday or Friday or else you may end up paying for days not authorized. Always best to check first.

HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. Feel free to call us during the repair process if you have questions or concerns. If you want regular updates, let us know and we will keep you up to date on the state of the repair process several times per week by email or phone.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
OEM parts carry a warranty of 12 months or 12,000 miles, whichever comes first. Repairs are 12 months. Paint is lifetime. No warranty on rust repair.

DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and checks are always welcome. Credit cards may be used.

CAN I WASH MY CAR?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade

DON'T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.